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General terms & conditions

Terms & Conditions



 All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of Cool Smokers Inc, The collective work includes works that are licensed Cool Smokers Inc. Copyright 2017, Cool Smokers Inc ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cool Smokers Inc or purchasing Cool Smokers Inc products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cool Smokers Inc or to purchase Cool Smokers Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Cool Smokers Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Cool Smokers Inc used in the site are trademarks or registered trademarks of Cool Smokers Inc

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cool Smokers Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cool Smokers Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cool Smokers Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Cool Smokers Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cool Smokers Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Cool Smokers Inc product is mistakenly listed at an incorrect price, Cool Smokers Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cool Smokers Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled Cool Smokers Inc shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cool Smokers Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Cool Smokers Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Cool Smokers Inc.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cool Smokers Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Cool Smokers Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cool Smokers Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cool Smokers Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cool Smokers Inc  in its sole discretion.


You agree to indemnify, defend, and hold harmless Cool Smokers Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Cool Smokers Inc may link to sites operated by third parties. However, even if the third party is affiliated with Cool Smokers Inc., Cool Smokers Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cool Smokers Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cool Smokers Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites, it links to as well (including if a specific link does not work).



Products with Nicotine on this website may be hazardous and addictive. All products sold by Cool Smokers Inc. Store are intended for use by adult vapers only; Not intended for pregnant or nursing women, children, people with or at risk for heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to propylene glycol, nicotine or vegetable glycerine. Information and statements regarding these products have not been evaluated by Health Canada or the FDA. Please be responsible with e-liquid and you vape devices, and keep it stored out of reach of children and pets!


Products sold on this website are not intended as a smoking cessation product, but rather as an alternative to traditional cigarettes. Therefore, none of the information and products on this website are intended to diagnose, treat, cure, or prevent any disease or addiction, and should not be considered a substitute for professional medical care from your physician, and other medical experts. If you experience any side effects, or possible side effects, stop using the product immediately and consult a physician. We want everyone to be safe, so we can all continue to enjoy vaping. Please use the safe disposal of any products containing nicotine!


Privacy Policy


What information do we collect?

•    We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

•    When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

•    We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

•    Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•    To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

•    To allow us to better service you in responding to your customer service requests.

•    To quickly process your transactions.

•    To administer a contest, promotion, survey or other site feature.

•    If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional

     e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Cool Smokers Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links:

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy:

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 2021.

Questions and feedback:

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only:

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions:

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent:

By using our site, you consent to our privacy policy.


Return Policy


Warranty and Returns

"We want all our customers to be happy!" so please let us know if you experience any issues because we will be happy to evaluate on an individual basis.

Cool Smokers Inc. Products Refund & Return Policy.

Returns: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If we determine that it isn’t our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and return shipping will be deducted from your refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cool Smokers Steps to refund

1.    You have 30 calendar days to return an item from the date you 
         received it.

2.    To be eligible for a return, your item must be unused and in the 
        same condition that you received it.

3.    Your item must be in the original packaging.

4.    Your item needs to have the receipt or proof of purchase.


1.    Once we receive your item, we will inspect it and notify you that we 
        have received your returned item. We will immediately notify you of 
        the status of your refund after inspecting the item.

2.    If your return is approved, we will initiate a refund to your credit 
        card (or original method of payment). You will receive the credit 
       within a certain amount of days, depending on your card issuer’s 


We can ship to virtually any address in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Devices Refund & Return Policy:

 We deal with the manufacturer without you having to worry for the first 30 days of warranty.

All products to be returned to Cool Smokers Inc. need a Customer Return Authorization Number (CRA#) please e-mail customer service stating the product and the issue you are having with it. We will then immediately get to work about seeing what can be done and make arrangements for the return and replacement as applicable. With all the clones of true products now manufactures require the serial numbers of all items for warranty without the serial numbers they will not replace the defective items.

Due to user nature of RBA and RBT or Hybrids, there is no Warranty on these Products because we are not the persons building these items and have no idea on what the customer is doing to the said products. No matter how long you have been doing it we can not guarantee it has been done right or wrong.


When shipping glass tanks or juices we can't warranty or cover them from being broken in shipping as Purolator won't cover the damage of any glass items. Due to the nature of atomizers and the nature of variable voltage devices we are unable to make a warranty on Atomizers. There is no warranty on cartomizers, clearomizers, tanks, and tips. Due to products that include wood, stabilized wood, simulated wood, fake wood, plastic or contain any type of pattern/design are not returnable based on a customer’s like or dislike of the pattern/colour or any other attribute of the mentioned materials. 


Cool Smokers Inc. cannot be responsible for any warranty or replacement claims for any modifications made to hardware or software once it has been delivered to the customer. Software upgrades/replacement and firmware issues must be taken up with the manufacturer directly. Also, any physical modification to any product will cause warranty to be null and void. 


Insurance Issues:

Missing package, missing items, damaged goods will be sent to Purolator for investigation. A ticket number will be issued to the customer VIA Purolator to follow the investigation. Once Purolator settles the claim, Cool Smokers Inc. will duly issue replacements under Purolator findings. Cool Smokers Inc is not responsible for any missing packages, missing items, damaged goods. Product replacements will not be shipped out separately if the product has a retail price under $10.00 and a credit will be issued in lieu of the replacement item. 

If a package is refused or not picked up by a customer, the customer is responsible for the shipping and return shipping of the package. Customer is responsible for charges relating to shipping product back to Cool Smokers Inc for evaluation for any and all warranty claims. If product is found to have a warrantable defect replacement product will be shipped to the customer at no charge. If a product is deemed not to have a warrantable defect product can be shipped back to the customer at customers expense. 

On Clearance items we do not offer warranty on items as they are marked down below cost to clear them out. 

The warranty on Joyetech/Wismec Products will be void if using Smoktech products on them as per Joyetech/Wismec, Vaporesso, and Suorin as warranty.



We have made every effort to display as accurately as possible the descriptions, specifications, colors, and images of our electronic vaporizer products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products and or services that we offer. All descriptions of products and or services or product and or services pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product and service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

*Signature and ID check are required so packages will not be left at the door or mailbox.



Please allow 1 business day for order processing. Shipments are only picked up by Courier Monday to Friday between 2 pm and 4 pm, even though we pack orders Mondays to Fridays.


Estimated shipping times are affected by several factors, including, but not limited to:


  • Your location (all orders are shipped out of Kincardine, Ontario)
  • The day on which the order was made (some couriers do not operate on weekends)
  • Weather conditions


Please refer to Purolator for their estimated shipping times if you want further clarity before ordering.


Once your order is placed, the respective courier will provide you with an estimated shipping date. As it is an estimate, the date of arrival may vary.

Cool Smokers unable to control issues due to a natural disaster or delays caused by Purolator.





Shipment lost in transit or Damaged: Once an item leaves Cool Smokers Inc warehouse facility and a tracking number is provided, the package becomes the responsibility of the carrier. Delays or delivery errors by Courier company like Purolator is completely out of our control. And for your protection, we provide automatic insurance of up to $100 when you make your order.


  •  Before we can create an investigation ticket with Purolator, you must confirm that your package is not with your concierge, a family member or in your mailbox.
  • We will also need in writing that you have not received the product and would like for us to create an investigation ticket.
  • After an investigation ticket is opened with Purolator, a copy will be sent to you.
  • They will require confirmation from you of the whole thing.
  • Unfortunately, we must wait till Purolator confirms that the package has been lost before we can process a credit or re-send the products to you. They will find your package during their trace in a nearby Purolator office and items will be delivered to you at the earliest. Shipping charges for your order will be calculated and displayed at checkout. 

We can ship to virtually any address in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

*Above shipping time frames are Purolator estimates provided by Purolator if you are in a "remote" location as defined by Purolator additional time may be added to the above estimates.




Customer Service

Contact us

Business Name: Cool Smokers Inc.
Email: [email protected]
Phone:  1 (226) 396-2665
Street Address: 325 Lambton Street
Country: Canada
State/Region: Ontario